Terms of service

Lendlogix provides multi-tenant lending software: application capture, configurable decisioning, document generation, a repayment ledger, arrears management and reporting. Lendlogix is not a lender, credit broker or payment institution. It makes no lending decisions and performs no regulated activity.

• Hold and maintain any authorisation or permission your lending activity requires.
• Set your own products, decision rules, thresholds and document templates, and review the outcomes they produce.
• Treat customers fairly, including affordability, vulnerability and arrears handling obligations.
• Keep staff accounts, roles and access accurate, and safeguard credentials.
• Ensure the data you upload or capture is lawful and accurate.

Workspaces are billed monthly in advance after any trial period, at the tier selected (Starter, Growth or Pro). Current prices are shown at the point of subscription. Fees are non-refundable for part months. Non-payment may result in suspension after notice; your data remains available for 30 days from termination.

You may cancel at any time, effective at the end of the current billing period. We may change pricing with 30 days' notice.

Borrower payments settle into your own payment provider account under your agreement with that provider. You are responsible for the accuracy of the credentials you supply, for your own payment compliance obligations, and for reconciling settlements. Lendlogix never takes custody of borrower funds.

You may point a domain you control at your workspace once DNS verification passes. You are responsible for the accuracy of your branding, trading name and disclosures on those pages, and you grant us the limited licence needed to display them.

• No unlawful lending, discriminatory criteria, or use that breaches applicable consumer credit rules.
• No attempt to access another workspace's data, probe isolation controls, or bypass authentication.
• No reselling, reverse engineering or automated scraping of the platform.

You are the controller of borrower personal data; we are your processor and act on your documented instructions. Our processing terms are incorporated into these terms and described in the privacy notice.

We target 99.5% monthly availability excluding scheduled maintenance, and respond to support requests on business days. Demo and trial workspaces are provided as-is.

Nothing limits liability that cannot lawfully be limited. Otherwise, neither party is liable for indirect or consequential loss, and each party's aggregate liability is capped at the fees paid in the twelve months before the claim. Lending decisions and their consequences remain yours.

Either party may terminate for material breach not remedied within 30 days. These terms are governed by the laws of England and Wales, subject to the exclusive jurisdiction of its courts.

legal@lendlogix.app — Lendlogix Ltd, company number 17323677, registered office 128 City Road, London, United Kingdom, EC1V 2NX.